FAQ
Where are you located?
We’ve moved! Our studio is now located at 1509 Wilson St. West in Ancaster. Please note that it is by appointment only and for pick up of pre-ordered items.
How do I place an order?
Please visit our SHOP to see what features we have available to shop online!
If you are looking to order from our PRE-ORDER MENU, please give us a call at 905-524-2323 and a team member will be happy to assist you in placing your order.
If you are looking to book an event, such as a wedding, bridal shower, baptism etc., please see below for details regarding events!
Please note, full payment is required for all orders less than $200 and a 50% deposit is required for all orders greater than $200. Deposit is required in order to confirm your order, and tentative dates will not be reserved.
How do I book my event with you?
If you are looking to discuss an event cake, sweet table or favours with us (such as wedding, bridal shower, baptism etc.) please fill out our inquiry form found HERE!
We first start with a consultation, where we get to chat about what you are looking for and your overall vision! From there we provide you with options and work closely with you to bring your vision to life!
Once we have presented you with a formal quote for your approval, a 50% deposit is required to confirm your event booking with us.
Do you offer cake tastings?
Yes! We offer our ‘Tastings to Go’ quarterly. They contain 6 mini cakes for you to enjoy at home. Please visit our SHOP to reserve yours! You do not need to be getting married or planning an event to purchase a tasting pack - they are fun for everyone!
Do you have a cake price list?
Our Bake Shop Cake pricing can be found HERE.
Our custom cakes and special event cakes are quoted on an individual basis. The pricing is greatly dependent on the size, flavour and complexity of design. To give you a general idea of our custom cake pricing:
- 2 tier - $500 +
- 3 tier - $700 +
- 4 tier - $1150 +
To chat about your custom cake, please inquire using our online form!
Can I walk in and buy something pre-made?
Our products are available for pre-order only. We do not stock anything pre-made for walk in’s.
How much notice do you require?
Online Shop Items
Our SHOP is on a first come first serve basis. We do our very best to keep as much in stock as possible so that we can serve you quickly!
Pre-Order Items
We typically require 2-3 weeks notice for our PRE-ORDER MENU times (bake shop cakes, cookie cakes, macarons). The earlier the better to ensure availability as some dates become fully booked sooner. If you have less notice however, we will always do our best to accommodate!
Wedding & Event Orders
We recommend booking weddings and larger events 8-12 months in advance.
How do I store my cake?
We recommend eating your cake and freshly baked goods within 24 hours, however if your event is the following day, please store your cake in the refrigerator and remove a minimum of 4 hours prior to serving to ensure it has fully come to room temperature. Eating your cake at room temperature is important, to ensure that the cake is moist and tender and your buttercream is creamy and smooth.
How do I transport my cake?
We recommend that cakes be transported on a flat surface in your car. The trunk or floor of your car is best. We also recommend that you clear out these spots in your vehicle prior to picking up your cake to ensure that nothing will bump into or fall on your cake. We do not recommend transporting your cake on the seat of a car.
Do you have a minimum order?
Our pre-order menu items have a minimum quantity required. Please see the item notes regarding minimum quantities.
Do you offer delivery?
We offer delivery on 3+ tier cakes as well as our full sweet tables. We currently do not offer delivery on other items at this time.
Please inquire for delivery availability.
If I show you a picture of a cake, can you make it like that?
Inspiration photos are very helpful in the design process. Invitations, colour palettes, florals, decor etc. are great sources of inspiration! Cake photos are also welcome, and we can pull inspiration from those, but please note that other artists work will not be replicated.
Can you accommodate dietary requirements?
We will gladly accommodate where possible and have alternatives for gluten, however please note that all of our baked goods are made in the same kitchen as gluten, dairy and nuts and therefore we cannot guarantee an allergen-free environment.